Policies and Procedures

Business Information

Mission

Our mission is to nourish your mind, body, and soul with movement and energy in a safe community as we move towards wholeness and wellness. 

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Values

A Licensed Massage Therapist (LMT) will be providing the massage and practices legally abiding by PA State Board laws. We practice ethically and within legal scope, honoring client dignity and maintaining strict HIPAA confidentiality. Each session is a safe, respectful space designed to promote relaxation, reduce stress, and support the body’s natural healing process.

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Scope of Services

Calm Breath Wellness provides holistic wellness services designed to support relaxation, stress reduction, physical well-being, and personal growth. Services are intended to complement a healthy lifestyle and are not a substitute for medical diagnosis, treatment, or mental health care.

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Current services may include, but are not limited to:

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• Therapeutic massage

• Reiki energy healing

• Gentle yoga classes

• Sound bowl meditation and sound bath experiences

• Guided meditation

• Private wellness events and group experiences

• Corporate and community wellness programs

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Services may be offered in person, virtually, or at off-site locations, depending on the type of service provided.

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Each service is tailored to the individual or group within the practitioner's scope of practice, training, and licensure. Clients are encouraged to communicate any health concerns, injuries, or changes in their medical history before each appointment so services can be provided safely and appropriately.

 

Calm Breath Wellness reserves the right to modify, add, or discontinue services, pricing, policies, and procedures as the business grows and evolves.

 

Scope of Practice

The services provided by Calm Breath Wellness are intended to promote relaxation, reduce stress, support overall wellness, and encourage balance of the body, mind, and spirit. All services are provided within the practitioner's education, training, certifications, licensure, and applicable state laws and regulations.

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Services may include therapeutic massage, Reiki energy healing, yoga instruction, guided meditation, sound bowl meditation, breathwork, and other holistic wellness offerings.

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Calm Breath Wellness does not diagnose medical conditions, prescribe medications, perform medical treatment, or replace the care of licensed physicians, mental health professionals, or other healthcare providers. Clients are encouraged to consult their healthcare provider regarding any medical or mental health concerns and to continue any prescribed treatments.

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Clients are responsible for providing accurate and complete health information, including medical conditions, injuries, medications, allergies, pregnancy, or any changes in health status that may affect the safety or effectiveness of a service. Services may be modified, postponed, or declined when necessary to ensure client safety or when a requested service falls outside the practitioner's scope of practice.

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Referrals to other licensed healthcare professionals may be recommended when a client's needs are beyond the practitioner's qualifications or when additional evaluation or treatment is appropriate.

Calm Breath Wellness is committed to providing services in a safe, ethical, respectful, and professional manner while honoring each client's individual wellness goals.

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Client Rights & Responsibilities

Purpose

To foster a safe, respectful, and professional environment by clearly outlining the rights and responsibilities of both clients and the practitioner.

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Client Rights

Clients of Calm Breath Wellness have the right to:

• Be treated with dignity, respect, and compassion.

• Receive services in a safe, clean, and professional environment.

• Be informed about the nature and purpose of the services being provided.

• Ask questions and receive clear explanations before or during a session.

• Participate in decisions regarding their care and wellness goals.

• Request modifications to a service, including pressure, positioning, temperature, music, or draping, at any time.

• Decline or discontinue a service at any time.

• Expect appropriate professional boundaries to be maintained throughout every session.

• Have their personal and health information kept confidential in accordance with applicable laws and professional standards.

• Be referred to another qualified healthcare provider when their needs fall outside the practitioner's scope of practice.

 

Client Responsibilities

Clients are responsible for:

• Providing complete and accurate health information, including medical conditions, injuries, medications, allergies, pregnancy, and changes in health status.

• Informing the practitioner of any discomfort, pain, or concerns during a session.

• Following appointment, cancellation, and payment policies.

• Arriving on time for scheduled appointments.

• Maintaining respectful and appropriate behavior toward the practitioner and other clients.

• Communicating wellness goals and preferences so services can be tailored appropriately.

• Understanding that wellness services offered by Calm Breath Wellness are intended to support overall well-being and are not a substitute for medical or mental health care.

• Following any recommendations or self-care instructions provided after a session, as appropriate.

 

Practitioner Commitment

Calm Breath Wellness is committed to providing ethical, client-centered care while honoring each client's comfort, privacy, and individual wellness goals. Services will always be delivered within the practitioner's education, training, licensure, certifications, and scope of practice. Every effort will be made to create a welcoming environment where clients feel heard, respected, and supported throughout their wellness journey.

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Client Policies

Scheduling Appointments

Purpose

To provide an organized scheduling process and ensure adequate time is reserved for each client.

 

Policy

Appointments may be scheduled online, by phone, email, or other approved booking methods. Appointments are confirmed upon receipt of a booking confirmation.

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Procedure

1. Clients select an available appointment time.

2. New clients complete any required intake or consent forms before their first appointment.

3. Appointment reminders may be sent prior to the scheduled visit.

 

Cancellation & Rescheduling Policy

Purpose

To respect the time of both clients and the practitioner while maintaining an efficient schedule.

 

Policy

Clients are asked to provide at least 24 hours' notice when canceling or rescheduling an appointment. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.

 

Procedure

1. Clients may cancel or reschedule online or by contacting Calm Breath Wellness.

2. Cancellation fees, if applicable, will be charged according to current business policies.

3. Exceptions may be made for emergencies or unexpected illnesses at the practitioner's discretion.

 

Late Arrival Policy

Purpose

To maintain the schedule for all clients while providing the best possible experience.

 

Policy

Clients arriving late will receive the remaining scheduled appointment time. Sessions will end at the originally scheduled time, and the full-service fee may still apply.

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Procedure

1. The remaining appointment time will be determined upon arrival.

2. Services may be modified when appropriate.

3. Sessions cannot be extended into another client's appointment time.

 

No-Show Policy

Purpose

To reduce unused appointment times and ensure fair scheduling for all clients.

 

Policy

Clients who fail to attend a scheduled appointment without notice may be charged the full service fee and may be required to prepay future appointments.

 

Procedure

1. The appointment will be documented as a no-show.

2. Applicable fees will be assessed according to current business policies.

3. Repeat no-shows may result in limited booking privileges.

 

Payment Policy

Purpose

To clearly communicate payment expectations.

 

Policy

Payment is due at the time services are rendered unless other arrangements have been made in advance.

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Procedure

1. Accepted payment methods are listed on the website and booking platform.

2. Gift certificates and promotional discounts must be presented at the time of service.

3. Outstanding balances must be paid before future appointments may be scheduled.

 

Refund Policy

Purpose

To establish clear expectations regarding refunds.

 

Policy

Services already rendered are non-refundable. Retail products may be eligible for return or exchange according to current business policies.

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Procedure

1. Clients should contact Calm Breath Wellness regarding any concerns.

2. Retail returns will be evaluated on a case-by-case basis.

3. Gift certificates are non-refundable and may not be redeemed for cash except where required by law.

 

Illness Policy

Purpose

To protect the health and safety of clients and the practitioner.

 

Policy

Clients experiencing symptoms of a contagious illness, including fever, vomiting, diarrhea, or other communicable conditions, should reschedule their appointment.

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Procedure

1. Clients should notify Calm Breath Wellness as soon as possible.

2. Appointments will be rescheduled without penalty when illness presents a health risk to others.

3. Services may be declined if a client arrives exhibiting signs of a contagious illness.

 

Minor Clients

Purpose

To ensure the safety and legal protection of minor clients.

 

Policy

Clients under 18 years of age must have a parent or legal guardian complete all required consent forms. A parent or guardian is required to remain on-site or in the treatment room in accordance with state regulations and the type of service provided.

 

Procedure

1. Age and guardian information will be verified before the appointment.

2. Required consent forms must be completed before services begin.

3. Services will be modified to meet the developmental needs of the minor client.

 

Professional Boundaries

Purpose

To maintain a safe, respectful, and professional therapeutic environment.

 

Policy

Calm Breath Wellness maintains professional boundaries at all times. Inappropriate language, behavior, harassment, or requests for services outside the practitioner's scope of practice will not be tolerated.

 

Procedure

1. Expectations for professional conduct will be communicated when necessary.

2. Any inappropriate behavior will result in immediate termination of the session.

3. Future services may be refused when professional boundaries are violated.

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Draping Policy

Purpose

To protect client privacy, comfort, and dignity during massage therapy sessions.

 

Policy

Clients will be appropriately draped at all times during massage sessions. Only the area being actively treated will be uncovered.

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Procedure

1. Clean linens and draping materials will be provided for every client.

2. Clients may request additional coverage at any time.

3. Client comfort and privacy will always be respected.

 

Confidentiality

Purpose

To protect client privacy and maintain trust.

 

Policy

All client information, health history, treatment records, and personal information will be kept confidential except as required by law or with written client authorization.

 

Procedure

1. Records will be stored securely.

2. Information will only be shared when legally required or authorized by the client.

3. Confidentiality practices will comply with applicable state and federal regulations.

 

Emergency Situations

Purpose

To ensure an appropriate response during unexpected emergencies.

 

Policy

Client safety is the highest priority. Emergency medical services will be contacted when necessary.

 

Procedure

1. Assess the situation.

2. Call 911 when appropriate.

3. Provide reasonable assistance until emergency personnel arrive.

4. Document the incident following the event.

 

Massage Therapy Policies

Intake Forms

Purpose

To obtain accurate health information and informed consent prior to providing massage therapy services.

 

Policy

All new massage clients must complete a health history form, intake questionnaire, and informed consent documents before their first appointment. Returning clients are responsible for updating their health information whenever changes occur.

 

Procedure

1. Provide all required intake and consent forms before the initial appointment.

2. Review completed forms with the client before beginning treatment.

3. Clarify any medical conditions, medications, injuries, or concerns.

4. Document updates to the client's health history at subsequent visits as needed.

 

Health History

Purpose

To ensure massage therapy is provided safely and appropriately for each client.

 

Policy

A current health history will be maintained for every massage client. Clients are responsible for informing the practitioner of any changes to their medical history, medications, surgeries, injuries, pregnancy status, or other health conditions before each session.

 

Procedure

1. Review the client's health history before every appointment.

2. Ask about any recent changes in health or symptoms.

3. Modify the treatment plan when appropriate.

4. Document significant changes in the client's record.

 

Contraindications

Purpose

To protect client safety and provide massage therapy within accepted professional standards.

 

Policy

Massage therapy will not be performed when absolute contraindications are present. Services may be modified or postponed when relative contraindications exist. Client safety will always take priority over completing a scheduled service.

 

Procedure

1. Screen for contraindications during the health history review.

2. Determine whether massage is appropriate, should be modified, or postponed.

3. Refer the client to an appropriate healthcare provider when necessary.

4. Document any contraindications and treatment modifications.

 

Hygiene & Infection Prevention

Purpose

To maintain a clean, safe, and professional treatment environment.

 

Policy

Appropriate hygiene and infection prevention practices will be followed before, during, and after every massage session.

 

Procedure

1. Wash or sanitize hands before and after every client.

2. Use freshly laundered linens for each appointment.

3. Clean and disinfect the massage table, face cradle, bolsters, and frequently touched surfaces between clients.

4. Replace any contaminated linens immediately.

5. Follow all applicable state regulations regarding sanitation and infection control.

 

Client Comfort

Purpose

To provide a relaxing, safe, and client-centered massage experience.

 

Policy

Client comfort will be monitored throughout every session. Clients are encouraged to communicate any concerns regarding temperature, positioning, music, lighting, pressure, or overall comfort at any time.

 

Procedure

1. Explain the treatment process before beginning.

2. Assist the client with proper positioning and draping.

3. Offer bolsters, pillows, blankets, or other supports as needed.

4. Check in periodically throughout the session regarding comfort.

5. Adjust the treatment immediately when requested.

 

Pressure Preferences

Purpose

To ensure massage pressure is safe, effective, and comfortable for each client.

 

Policy

Massage pressure will always be based on the client's preferences, tolerance, health history, and therapeutic goals. The practitioner will encourage ongoing communication regarding pressure throughout the session.

 

Procedure

1. Discuss desired pressure before beginning treatment.

2. Begin conservatively and adjust as appropriate.

3. Encourage the client to communicate if pressure is too light or too deep.

4. Modify techniques based on client feedback and tissue response.

 

End of Session Procedures

Purpose

To conclude each session safely while providing appropriate follow-up care.

 

Policy

Clients will be given adequate time to transition from the massage table, discuss the session, and receive any appropriate home care recommendations.

 

Procedure

1. Inform the client when the session has concluded.

2. Leave the room to allow the client to dress in privacy.

3. Review findings and discuss any areas of tension or concern.

4. Provide appropriate self-care recommendations, such as hydration, stretching, movement, or home care exercises when applicable.

5. Schedule the next appointment if requested.

6. Complete SOAP notes and treatment documentation promptly following the session.

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Massage therapy at Calm Breath Wellness is a collaborative partnership between the practitioner and the client. Open communication is encouraged before, during, and after each session to ensure treatment is safe, comfortable, and aligned with the client's wellness goals.

 

Reiki Services Policies

What Reiki Is

Purpose

To provide clients with a clear understanding of Reiki before receiving a session.

 

Policy

Reiki is a gentle, non-invasive energy healing practice intended to support relaxation, stress reduction, and overall well-being. During a Reiki session, the practitioner uses light touch or hands held just above the body with the intention of supporting the body's natural ability to restore balance.

 

Procedure

1. Explain the Reiki process before the session begins.

2. Answer any client questions.

3. Obtain informed consent before providing the service.

4. Encourage clients to communicate any concerns before, during, or after the session.

 

Reiki Is Not a Substitute for Medical Care

Purpose

To clearly define the role of Reiki within holistic wellness.

 

Policy

Reiki is provided as a complementary wellness service and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Reiki does not replace medical care, mental health treatment, or medications prescribed by licensed healthcare professionals.

 

Procedure

1. Encourage clients to maintain regular medical care.

2. Recommend consultation with an appropriate healthcare provider for medical concerns.

3. Avoid making medical diagnoses or treatment recommendations beyond the practitioner's scope of practice.

 

Informed Consent

Purpose

To ensure clients understand the nature of Reiki services before treatment.

 

Policy

Clients must voluntarily consent to receive Reiki services. The practitioner will explain the session, answer questions, and obtain informed consent before beginning treatment.

 

Procedure

1. Review the Reiki consent form with the client.

2. Explain what clients may experience during a session.

3. Obtain written consent before the initial appointment.

4. Respect a client's decision to pause or discontinue the session at any time.

 

Client Expectations

Purpose

To establish realistic expectations for Reiki sessions.

 

Policy

Each Reiki experience is unique. Clients may experience deep relaxation, warmth, tingling sensations, emotional release, or no noticeable sensations during a session. Individual experiences and outcomes cannot be predicted or guaranteed.

 

Procedure

1. Explain that every Reiki session is different.

2. Encourage clients to approach the experience with an open mind and without expectations of specific results.

3. Allow time after the session for questions or discussion if desired.

4. Provide self-care recommendations when appropriate.

 

Energy Work Disclaimer

Purpose

To clarify the nature of energy work and establish appropriate professional boundaries.

 

Policy

Reiki is an energetic wellness practice that is based on individual experience and personal beliefs. Responses to Reiki vary from person to person. Calm Breath Wellness makes no guarantees regarding specific physical, emotional, or spiritual outcomes. All Reiki services are offered to support relaxation and overall well-being within the practitioner's scope of practice.

 

Procedure

1. Clearly communicate the purpose and limitations of Reiki services.

2. Avoid guaranteeing outcomes or making claims of healing or cure.

3. Encourage clients to communicate their experiences openly while respecting that each session is unique.

4. Maintain professional and ethical standards throughout every Reiki session.

 

Practitioner Standards

Purpose

To ensure Reiki services are provided with professionalism, respect, and integrity.

 

Policy

Reiki services at Calm Breath Wellness are provided in a safe, compassionate, and client-centered environment. The practitioner honors each client's personal beliefs, preferences, comfort level, and wellness goals while maintaining appropriate professional boundaries and confidentiality.

 

Procedure

1. Create a quiet, comfortable, and welcoming environment.

2. Explain the session before beginning.

3. Respect client preferences regarding conversation, music, lighting, and touch.

4. Maintain confidentiality and professional ethics at all times.

5. Document the session when appropriate according to business record-keeping policies.

 

Yoga Policies

Physical Readiness

Purpose

To promote a safe and enjoyable yoga experience while encouraging clients to practice within their individual abilities.

 

Policy

Clients are encouraged to participate in yoga classes and private sessions only if they feel physically able to do so. Yoga practices may be adapted to accommodate varying experience levels, mobility, and physical abilities.

 

Procedure

1. Encourage clients to complete any required health or liability forms before participating.

2. Ask clients to disclose any medical conditions, injuries, surgeries, or health concerns that may affect their practice.

3. Offer modifications as appropriate throughout the class.

4. Encourage clients to rest whenever needed.

 

Modifications

Purpose

To provide an inclusive practice that supports participants of all experience levels and physical abilities.

 

Policy

Yoga instruction at Calm Breath Wellness emphasizes mindful movement over perfection. Modifications and the use of props are encouraged to promote comfort, safety, and accessibility.

 

Procedure

1. Demonstrate modifications when appropriate.

2. Encourage the use of blocks, straps, bolsters, blankets, chairs, or other supportive props.

3. Remind participants that every body is different and that modifications are a normal part of practice.

4. Respect each participant's individual abilities and comfort level.

 

Injuries & Medical Conditions

Purpose

To reduce the risk of injury and promote safe participation.

 

Policy

Clients are responsible for informing the instructor of any injuries, chronic pain, recent surgeries, medical conditions, or physical limitations before participating in class. Yoga instruction may be modified or participation limited when necessary to ensure safety.

 

Procedure

1. Review relevant health information before class when appropriate.

2. Suggest modifications or alternative poses based on the client's needs.

3. Encourage clients to stop any movement that causes pain or discomfort.

4. Refer clients to their healthcare provider when participation may not be appropriate.

 

Pregnancy

Purpose

To support the safety of pregnant participants during yoga practice.

 

Policy

Pregnant clients should inform the instructor before participating in any class. Yoga practices may be modified to accommodate pregnancy; however, clients should consult their healthcare provider regarding participation in physical activity during pregnancy.

 

Procedure

1. Ask pregnant participants to notify the instructor before class.

2. Offer pregnancy-appropriate modifications when possible.

3. Avoid poses or techniques that may not be appropriate during pregnancy.

4. Encourage participants to listen to their bodies and rest as needed.

 

Personal Responsibility

Purpose

To encourage mindful participation and personal awareness throughout yoga practice.

 

Policy

Each participant is responsible for practicing within their own physical limits and honoring the body's signals. Yoga is a personal practice, and participants are encouraged to prioritize safety over achieving any particular posture.

 

Procedure

1. Remind participants to move at their own pace.

2. Encourage breaks, hydration, and rest whenever needed.

3. Reinforce that discomfort or pain is a signal to stop or modify the practice.

4. Foster a supportive, non-competitive environment where each participant feels comfortable honoring their own needs.

 

Instructor Commitment

Purpose

To provide a safe, welcoming, and supportive yoga experience.

 

Policy

Yoga classes at Calm Breath Wellness are taught with an emphasis on safety, mindfulness, inclusivity, and personal growth. Instruction is provided within the instructor's education, training, and certifications. Participants are encouraged to explore movement with curiosity, self-awareness, and compassion rather than striving for perfection.

 

Procedure

1. Begin each class with a brief overview of the practice.

2. Offer clear verbal instruction and demonstrations when appropriate.

3. Provide modifications throughout the class to support a variety of abilities.

4. Maintain a respectful, inclusive, and judgment-free environment.

5. Encourage participants to ask questions before or after class as needed.

 

Hands-on assists will only be provided with the participant's permission. Verbal cues and demonstrations are the primary methods of instruction. Participants may decline physical assistance at any time without explanation.

 

Sound Bath & Sound Bowl Meditation Policies

There is no right or wrong way to experience a sound bath. Some people drift into deep relaxation, some remain fully awake, and others may notice emotions, memories, or simply enjoy a quiet period of rest. Every experience is unique, and all experiences are valid.

 

General Contraindications

Purpose

To promote a safe and comfortable sound healing experience for all participants.

 

Policy

While sound bath sessions are generally considered safe and relaxing for most individuals, certain medical conditions may require modifications or consultation with a healthcare provider before participating. Clients are responsible for informing the practitioner of any health concerns prior to the session.

 

Procedure

1. Encourage participants to disclose any relevant medical conditions before the session.

2. Discuss any concerns with the participant prior to beginning.

3. Modify the session or recommend that the participant consult their healthcare provider when appropriate.

4. Decline participation if the practitioner believes the session may not be safe.

 

Pregnancy

Purpose

To support the safety and comfort of pregnant participants.

 

Policy

Pregnant participants are welcome to attend sound bath sessions but should consult their healthcare provider if they have questions or concerns regarding participation. Sound levels will be kept at a comfortable volume, and participants are encouraged to position themselves in whatever way feels most supportive.

 

Procedure

1. Ask pregnant participants to notify the practitioner before the session.

2. Offer positioning options using bolsters, pillows, blankets, or chairs.

3. Encourage participants to adjust positions or take breaks as needed.

4. Avoid placing singing bowls directly on the body during pregnancy.

 

Epilepsy & Neurological Conditions

Purpose

To reduce potential risks for individuals with neurological conditions.

 

Policy

Individuals with epilepsy, seizure disorders, or other neurological conditions should consult their healthcare provider before participating in a sound bath. Participation is at the client's discretion following medical guidance.

 

Procedure

1. Ask participants to disclose any seizure disorders or neurological conditions.

2. Discuss any concerns before the session begins.

3. Recommend medical clearance when appropriate.

4. Modify or decline participation if safety concerns exist.

 

Hearing Sensitivity

Purpose

To ensure participant comfort and safety during sound bath experiences.

 

Policy

Participants with hearing sensitivities, tinnitus, hearing aids, sound sensitivity, or other auditory concerns should notify the practitioner before the session. Every effort will be made to create a comfortable experience.

 

Procedure

1. Ask participants about hearing concerns before the session.

2. Seat participants farther from the instruments when appropriate.

3. Adjust playing techniques or volume as needed.

4. Encourage participants to communicate any discomfort during the session.

 

Comfortable Positioning

Purpose

To support relaxation while minimizing physical discomfort.

 

Policy

Participants are encouraged to choose a comfortable position that allows them to relax throughout the session. Lying on the floor, reclining, or seated positions are all acceptable.

 

Procedure

1. Encourage participants to make themselves comfortable before the session begins.

2. Provide bolsters, blankets, chairs, or cushions when available.

3. Invite participants to adjust positions quietly whenever needed.

4. Encourage participants to prioritize comfort over remaining completely still.

 

What to Bring

Purpose

To help participants prepare for a comfortable and relaxing experience.

 

Policy

Participants are encouraged to bring any items that will help them remain comfortable during the session.

 

Procedure

Participants may wish to bring:

• A yoga mat or padded exercise mat

• Blanket

• Pillow or bolster

• Small cushion

• Eye pillow or eye mask (optional)

• Water bottle

• Comfortable clothing

• Warm socks or layers for added comfort

 

Participants attending sessions where supplies are provided will be informed in advance of what will be available.

 

Participant Expectations

Purpose

To create a peaceful and respectful environment for everyone attending.

 

Policy

Sound bath sessions are intended to be quiet, relaxing experiences. Participants are encouraged to silence electronic devices, arrive on time, and remain mindful of others throughout the session.

 

Procedure

1. Arrive 10–15 minutes before the scheduled start time.

2. Silence or turn off electronic devices.

3. Enter and exit quietly if necessary.

4. Respect the shared experience by minimizing conversation during the session.

5. Allow yourself time to transition back to full awareness before leaving.

 

Practitioner Commitment

Purpose

To provide a safe, welcoming, and supportive sound healing experience.

 

Policy

Calm Breath Wellness provides sound bath experiences designed to encourage relaxation, mindfulness, and overall well-being. Sessions are conducted in a calm, respectful environment and are not intended to diagnose, treat, cure, or prevent any medical condition. The practitioner will always prioritize participant comfort, safety, and individual needs.

 

Procedure

1. Create a calm and welcoming environment.

2. Explain the session before it begins.

3. Monitor participant comfort throughout the experience.

4. Respect individual preferences and accommodate reasonable requests whenever possible.

5. Encourage participants to rest and rehydrate following the session.

 

Safety & Infection Control

Hand Hygiene

Purpose

To reduce the risk of infection and maintain a safe environment for clients and the practitioner.

 

Policy

Proper hand hygiene will be performed before and after every client interaction and whenever hands may become contaminated.

 

Procedure

1. Wash hands with soap and water for at least 20 seconds before and after each session.

2. Use hand sanitizer containing at least 60% alcohol when handwashing facilities are not immediately available.

3. Wash hands after handling used linens, cleaning equipment, or contacting potentially contaminated surfaces.

4. Keep fingernails clean and well maintained to prevent injury and promote effective hand hygiene.

 

Cleaning Procedures

Purpose

To maintain a clean, sanitary, and professional treatment environment.

 

Policy

Treatment rooms and client areas will be cleaned and disinfected between each appointment using products appropriate for healthcare or professional wellness settings.

 

Procedure

1. Disinfect the massage table, face cradle, bolsters, stools, chairs, and frequently touched surfaces between clients.

2. Clean counters, door handles, light switches, and shared equipment regularly.

3. Dispose of waste according to local regulations.

4. Maintain treatment areas free of clutter to support cleanliness and safety.

 

Linen Handling

Purpose

To prevent cross-contamination through proper handling of linens.

 

Policy

Fresh, clean linens will be used for every client. Used linens will never be reused without laundering.

 

Procedure

1. Remove used linens immediately after each session.

2. Store soiled linens in a designated closed container or laundry bag.

3. Wash linens using detergent and the warmest water temperature appropriate for the fabric.

4. Dry linens completely before reuse.

5. Store clean linens in a clean, dry, enclosed location.

 

Equipment Sanitation

Purpose

To ensure all equipment remains clean, safe, and in good working condition.

 

Policy

All reusable equipment and wellness tools will be cleaned and disinfected according to manufacturer recommendations and professional standards.

 

Procedure

1. Inspect equipment before each use.

2. Clean singing bowls, yoga props, massage tools, chairs, bolsters, and reusable equipment after use when appropriate.

3. Replace damaged or worn equipment promptly.

4. Maintain equipment according to manufacturer guidelines.

 

Personal Protective Equipment (PPE)

Purpose

To reduce the risk of exposure to communicable illnesses when necessary.

 

Policy

Personal protective equipment will be used when appropriate based on the nature of the service, client health status, or current public health recommendations.

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Procedure

1. Wear disposable gloves when exposure to blood or other potentially infectious materials is anticipated.

2. Additional PPE, such as face masks or eye protection, may be used when appropriate.

3. Dispose of single-use PPE after use.

4. Wash hands immediately after removing PPE.

 

Bloodborne Pathogen Procedures

Purpose

To minimize the risk of exposure to bloodborne pathogens and ensure appropriate response to accidental exposure.

 

Policy

Universal precautions will be followed whenever exposure to blood or other potentially infectious materials may occur. Direct contact with blood or bodily fluids will be avoided whenever possible.

 

Procedure

1. Stop the service immediately if exposure occurs.

2. Put on disposable gloves before handling any contaminated materials.

3. Clean and disinfect contaminated surfaces using an appropriate disinfectant.

4. Dispose of contaminated materials in accordance with applicable regulations.

5. Wash hands thoroughly after glove removal.

6. Document the incident according to the Incident Reporting Policy.

7. Seek medical evaluation when appropriate following an exposure incident.

 

Incident Reporting

Purpose

To ensure accidents, injuries, illnesses, or unusual events are properly documented and addressed.

 

Policy

Any incident involving a client, visitor, practitioner, or property will be documented promptly and accurately.

 

Procedure

1. Provide appropriate assistance to anyone involved.

2. Contact emergency medical services when necessary.

3. Complete an Incident Report as soon as practical following the event.

4. Include the date, time, location, individuals involved, a factual description of the incident, actions taken, and any follow-up recommendations.

5. Maintain incident reports securely with other business records.

6. Review incidents periodically to identify opportunities to improve safety procedures.

 

Practitioner Commitment

Purpose

To maintain a safe, healthy, and welcoming environment for all clients.

 

Policy

Calm Breath Wellness is committed to maintaining high standards of cleanliness, infection prevention, and professional practice. Safety procedures will be reviewed regularly and updated as needed to reflect current professional standards, state regulations, and best practices.

 

Procedure

1. Follow all applicable state laws and professional regulations.

2. Maintain current training in infection prevention and safety procedures.

3. Monitor treatment areas regularly for potential hazards.

4. Correct safety concerns promptly to provide the highest standard of care.

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Emergency Procedures

General Emergency Response

Purpose

To provide clear procedures for responding to unexpected emergencies and maintaining the safety of clients, practitioners, and visitors.

 

Policy

The safety and well-being of clients and practitioners is the highest priority at Calm Breath Wellness. Emergency situations will be handled calmly, professionally, and according to the circumstances presented.

 

Procedure

1. Assess the situation and determine the level of response needed.

2. Ensure the immediate safety of the client, practitioner, and others present.

3. Contact emergency services when necessary.

4. Provide appropriate assistance within the practitioner's training and abilities.

5. Document the incident following the event.

 

Fire Emergency

Purpose

To provide a safe response in the event of a fire or smoke emergency.

 

Policy

All individuals in the space will evacuate immediately when a fire hazard is identified.

 

Procedure

1. Stop all services immediately.

2. Alert anyone nearby of the emergency.

3. Evacuate using the nearest safe exit.

4. Do not attempt to retrieve personal belongings if doing so creates additional risk.

5. Call 911 once safely outside.

6. Do not re-enter the building until authorized by emergency personnel.

7. Document the incident after the situation has been resolved.

 

Medical Emergency

Purpose

To provide an appropriate response when a client or visitor experiences a medical emergency.

 

Policy

Calm Breath Wellness will respond to medical emergencies by prioritizing safety, contacting emergency services when needed, and providing assistance within the practitioner's level of training.

 

Procedure

1. Stop the session immediately.

2. Assess the individual's condition.

3. Ask if emergency assistance is needed.

4. Call 911 when appropriate.

5. Keep the individual safe and comfortable while waiting for emergency responders.

6. Avoid providing care outside of the practitioner's training.

7. Document the incident following the event.

 

Examples of situations that may require emergency response include:

• Loss of consciousness

• Difficulty breathing

• Chest pain

• Severe allergic reaction

• Suspected stroke

• Serious injury

• Seizure activity

 

Severe Weather Emergency

Purpose

To protect clients and practitioners during severe weather events.

 

Policy

Services may be modified, postponed, or canceled when weather conditions create unsafe travel or facility conditions.

 

Procedure

1. Monitor weather conditions when severe weather is expected.

2. Notify clients of cancellations or schedule changes as soon as possible.

3. Encourage clients and practitioners to avoid unnecessary travel during unsafe conditions.

4. Follow facility-specific emergency procedures when applicable.

5. Reschedule appointments or services when necessary.

 

Examples of severe weather may include:

• Severe thunderstorms

• Tornado warnings

• Flooding

• Ice storms

• Heavy snow conditions

• Extreme weather conditions

 

Power Outage

Purpose

To ensure client safety and comfort during loss of electrical service.

 

Policy

Services may be paused, modified, or canceled if a power outage affects the ability to safely provide services.

 

Procedure

1. Stop services if lighting, temperature control, equipment, or safety conditions are affected.

2. Ensure clients can safely exit the space if needed.

3. Use emergency lighting if available.

4. Communicate next steps with clients.

5. Reschedule services if the outage cannot be resolved promptly.

6. Document any issues requiring follow-up.

 

Client Injury During Service

Purpose

To provide an appropriate response if a client experiences an injury, discomfort, or adverse reaction during a service.

 

Policy

Client safety and comfort are the highest priority. Services will be stopped or modified if a client experiences pain, injury, or distress.

 

Procedure

1. Stop the service immediately.

2. Assess the client's condition.

3. Provide reasonable assistance within the practitioner's training.

4. Determine whether emergency services are needed.

5. Modify or discontinue the service based on the client's condition.

6. Document the incident accurately.

7. Follow up with the client when appropriate.

 

Examples of situations requiring documentation may include:

• Falls

• Strains or sprains

• Allergic reactions

• Unexpected pain or discomfort

• Dizziness or fainting

• Adverse reactions during or following a service

 

Emergency Contact Information

Purpose

To ensure important emergency information is readily available.

 

Policy

Emergency contact information and relevant safety resources will be maintained and accessible.

 

Procedure

Maintain current information including:

• Emergency services: 911

• Building or facility emergency contacts (when applicable)

• Business owner contact information

• Emergency exits and evacuation routes

• First aid supplies location

• Fire extinguisher location

 

Incident Documentation

Purpose

To maintain accurate records of emergency situations and support ongoing safety improvements.

 

Policy

All significant incidents, injuries, or emergency situations will be documented in a timely and factual manner.

 

Procedure

Incident documentation should include:

• Date and time of incident

• Location

• Individuals involved

• Description of what occurred

• Actions taken

• Witness information, if applicable

• Follow-up actions needed

 

Incident records will be stored securely and maintained according to business record-keeping procedures.

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Professional Standards

Ethics

Purpose

To establish professional expectations that support safe, respectful, and ethical client care.

 

Policy

Calm Breath Wellness is committed to providing services with integrity, compassion, professionalism, and respect. All services will be performed in accordance with applicable laws, professional standards, training, and ethical guidelines.

 

Procedure

The practitioner will:

• Treat every client with dignity, respect, and compassion.

• Maintain appropriate professional boundaries.

• Provide services honestly and avoid making misleading claims.

• Obtain informed consent before providing services.

• Respect client autonomy and personal choices.

• Provide services only within the practitioner's education, training, certifications, and scope of practice.

• Continue education and professional development as appropriate.

• Refer clients to appropriate professionals when needs fall outside the practitioner's qualifications.

 

Client Confidentiality

Purpose

To protect client privacy and maintain trust within the therapeutic relationship.

 

Policy

All client information, including personal information, health history, treatment records, conversations, and service details, will be treated as confidential.

 

Procedure

1. Store client records securely.

2. Access client information only when necessary for providing services.

3. Do not discuss client information with unauthorized individuals.

4. Obtain written permission before sharing client information unless disclosure is required by law.

5. Protect client privacy during conversations, documentation, and electronic communication.

 

Examples of confidential information include:

• Health history

• Massage intake forms

• SOAP notes

• Treatment details

• Personal conversations

• Contact information

• Appointment history

 

Privacy Practices & HIPAA Considerations

Purpose

To maintain responsible handling of personal and health-related information.

 

Policy

Calm Breath Wellness is committed to protecting client privacy and handling personal information responsibly. The business will follow applicable privacy laws, professional standards, and HIPAA principles when handling client health information.

 

Procedure

The practitioner will:

1. Collect only information necessary to provide safe and appropriate services.

2. Store client information securely.

3. Use secure methods when communicating client information electronically.

4. Limit access to client information.

5. Follow applicable privacy requirements based on business operations and professional obligations.

 

Clients may request information regarding how their personal information is collected, stored, and used.